:root {
    --ink: #08192B;
    --ink-2: #0C2138;
    --paper: #F4F7FA;
    --paper-2: #E7EEF5;
    --copper: #C2703A;
    --copper-soft: #E3A87F;
    --alarm: #E03A20;
    --text: #08192B;
    --text-mute: #5B7086;
    --on-dark: #DCE6F0;
    --on-dark-mute: #8AA2B8;
    --line-dark: rgba(8, 25, 43, .10);
    --line-light: rgba(255, 255, 255, .13);
    --display: 'Bricolage Grotesque', 'Helvetica Neue', Arial, sans-serif;
    --body: 'Instrument Sans', 'Helvetica Neue', Arial, sans-serif;
    --mono: 'JetBrains Mono', ui-monospace, 'SF Mono', Menlo, monospace;
    --wrap: 1240px;
    --pad: clamp(20px, 4.5vw, 56px);
}

*, *::before, *::after { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body {
    margin: 0;
    font-family: var(--body);
    font-size: 17px;
    line-height: 1.65;
    color: var(--text);
    background: var(--paper);
    -webkit-font-smoothing: antialiased;
}
img { max-width: 100%; display: block; }
a { color: inherit; text-decoration: none; }
h1, h2, h3 { font-family: var(--display); margin: 0; letter-spacing: -.02em; line-height: 1.04; font-weight: 800; }
p { margin: 0; }
:focus-visible { outline: 2px solid var(--copper); outline-offset: 3px; border-radius: 4px; }
.wrap { max-width: var(--wrap); margin: 0 auto; padding-inline: var(--pad); }

.btn {
    display: inline-flex; align-items: center; justify-content: center; gap: 10px;
    font-family: var(--body); font-weight: 600; font-size: 15px;
    padding: 15px 26px; border-radius: 10px; border: 1px solid transparent;
    cursor: pointer; transition: transform .18s ease, background .18s ease, color .18s ease, border-color .18s ease;
}
.btn:hover { transform: translateY(-2px); }
.btn-solid { background: #fff; color: var(--ink); }
.btn-solid:hover { background: var(--copper); color: #fff; }
.btn-ink { background: var(--ink); color: #fff; border: none; }
.btn-ink:hover { background: var(--copper); }
.btn-ghost { border-color: var(--line-light); color: #fff; }
.btn-ghost:hover { border-color: var(--copper-soft); color: var(--copper-soft); }
.btn-outline { border-color: var(--ink); color: var(--ink); background: transparent; }
.btn-outline:hover { background: var(--ink); color: #fff; }

.nav {
    position: sticky; top: 0; z-index: 50;
    background: rgba(8, 25, 43, .88);
    backdrop-filter: blur(14px); -webkit-backdrop-filter: blur(14px);
    border-bottom: 1px solid var(--line-light);
}
.nav-inner { display: flex; align-items: center; gap: 30px; height: 74px; }
.brand { display: inline-flex; align-items: center; gap: 12px; color: #fff; }
.mark {
    width: 36px;
    height: 36px;
    border-radius: 10px;
    flex: none;
    border: 1px solid var(--copper);
    display: flex;
    align-items: center;
    justify-content: center;
    color: var(--copper-soft);
    font-size: 17px;
    line-height: 1;
}
.brand-text { display: flex; flex-direction: column; justify-content: center; }
.brand-name { font-family: var(--display); font-weight: 800; font-size: 17.5px; letter-spacing: -.01em; line-height: 1.15; }
.brand-sub {
    font-family: var(--mono); font-size: 9px; font-weight: 400;
    letter-spacing: .2em; text-transform: uppercase;
    color: var(--on-dark-mute); line-height: 1.3; margin-top: 2px;
}
.nav-links { display: flex; gap: 26px; margin-left: 10px; }
.nav-links a {
    font-size: 14.5px; font-weight: 500; color: var(--on-dark);
    padding-bottom: 2px; border-bottom: 1px solid transparent; transition: .18s;
}
.nav-links a:hover { color: #fff; border-bottom-color: var(--copper); }
.nav-right { margin-left: auto; display: flex; align-items: center; gap: 16px; }
.nav-right .btn { padding: 11px 20px; font-size: 14px; }
.welcome {
    font-family: var(--mono); font-size: 11.5px; letter-spacing: .06em;
    color: var(--on-dark-mute); max-width: 190px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap;
}
.nav-plain { font-size: 14px; font-weight: 500; color: var(--on-dark); transition: .18s; }
.nav-plain:hover { color: var(--copper-soft); }

.foot { background: var(--ink); color: var(--on-dark); padding: clamp(56px, 7vw, 80px) 0 0; margin-top: auto; }
.foot-grid { display: grid; grid-template-columns: 1.5fr 1fr 1.1fr 1.1fr; gap: clamp(28px, 4vw, 56px); }
.foot h4 {
    font-family: var(--mono); font-size: 10.5px; letter-spacing: .2em; text-transform: uppercase;
    color: var(--copper-soft); margin: 0 0 18px; font-weight: 500;
}
.foot-about { font-size: 14.6px; color: var(--on-dark-mute); margin-top: 18px; max-width: 30ch; line-height: 1.65; }
.foot ul { list-style: none; margin: 0; padding: 0; display: grid; gap: 11px; }
.foot ul a { font-size: 14.6px; color: var(--on-dark); transition: .18s; }
.foot ul a:hover { color: var(--copper-soft); }
.foot-contact li { display: flex; gap: 10px; align-items: flex-start; font-size: 14.6px; }
.foot-contact .ico { color: var(--copper); flex: none; margin-top: 3px; }
.hours { display: grid; gap: 11px; font-family: var(--mono); font-size: 12.5px; }
.hours div { display: flex; justify-content: space-between; gap: 16px; color: var(--on-dark-mute); }
.hours div b { color: #fff; font-weight: 500; }
.hours .emerg b { color: var(--alarm); }
.portal {
    display: inline-flex; align-items: center; gap: 8px; margin-top: 22px;
    font-family: var(--mono); font-size: 11.5px; letter-spacing: .12em; text-transform: uppercase; color: var(--copper-soft);
}
.portal:hover { color: #fff; }
.foot-bottom {
    margin-top: clamp(40px, 5vw, 60px); padding: 22px 0; border-top: 1px solid var(--line-light);
    display: flex; flex-wrap: wrap; gap: 10px 24px; justify-content: space-between;
    font-family: var(--mono); font-size: 11px; letter-spacing: .05em; color: var(--on-dark-mute);
}

.page-body { min-height: calc(100vh - 74px); display: flex; flex-direction: column; }
.auth-section { flex: 1; padding: clamp(48px, 7vw, 80px) 0; }
.auth-grid {
    display: grid;
    grid-template-columns: 1fr 1.15fr;
    gap: clamp(24px, 4vw, 40px);
    align-items: start;
    max-width: 960px;
    margin: 0 auto;
}
.auth-grid.single { grid-template-columns: minmax(0, 440px); justify-content: center; }
.auth-grid.profile { grid-template-columns: minmax(0, 720px); justify-content: center; }

.info-panel {
    background: var(--ink); color: #fff;
    border-radius: 16px; padding: clamp(32px, 4vw, 44px);
}
.info-panel h2 { font-size: clamp(1.6rem, 2.5vw, 2rem); margin-bottom: 16px; }
.info-panel p { color: var(--on-dark); line-height: 1.7; margin-bottom: 14px; }
.info-panel ul { list-style: none; margin: 24px 0 0; padding: 0; display: grid; gap: 12px; }
.info-panel li {
    display: flex; align-items: center; gap: 10px;
    font-size: 15px; color: var(--on-dark);
}
.info-panel li::before {
    content: ""; width: 6px; height: 6px; border-radius: 50%; background: var(--copper); flex: none;
}

.auth-card {
    background: #fff; border: 1px solid var(--line-dark);
    border-radius: 16px; padding: clamp(32px, 4vw, 44px);
    box-shadow: 0 16px 40px rgba(8, 25, 43, .06);
}
.auth-card h1 { font-size: clamp(1.5rem, 2.4vw, 1.85rem); margin-bottom: 8px; }
.auth-card .lead { color: var(--text-mute); font-size: 15.5px; margin-bottom: 28px; }

.form-row { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.form-group { margin-bottom: 18px; }
.form-group label {
    display: block; font-weight: 600; font-size: 14px;
    margin-bottom: 7px; color: var(--text);
}
.form-group input,
.form-group select,
.form-group textarea {
    width: 100%; padding: 13px 14px;
    border: 1px solid var(--line-dark); border-radius: 10px;
    font-size: 15px; font-family: inherit; color: var(--text);
    background: #fff; transition: border-color .18s;
    resize: vertical;
}
.form-group textarea { min-height: 120px; }
.form-group input:focus,
.form-group select:focus,
.form-group textarea:focus { outline: none; border-color: var(--copper); }
.form-group input[readonly] { background: var(--paper-2); color: var(--text-mute); }
.form-group .error-message { color: var(--alarm); font-size: 13px; margin-top: 6px; }

.flash-messages { max-width: var(--wrap); margin: 0 auto; padding: 20px var(--pad) 0; }
.message {
    padding: 12px 16px; border-radius: 10px; font-size: 14.5px; margin-bottom: 10px;
}
.message.success { background: #e8f8ef; color: #1a6b3c; border: 1px solid #b8e6cb; }
.message.error { background: #fdecea; color: #9b2c2c; border: 1px solid #f5c6cb; }

.auth-actions { display: flex; flex-wrap: wrap; gap: 12px; align-items: center; margin-top: 8px; }
.auth-actions .btn { width: 100%; justify-content: center; }
.auth-links { margin-top: 22px; padding-top: 22px; border-top: 1px solid var(--line-dark); font-size: 14.5px; color: var(--text-mute); }
.auth-links a { color: var(--copper); font-weight: 600; }
.auth-links a:hover { text-decoration: underline; }

.section-label {
    font-family: var(--mono); font-size: 11px; font-weight: 500;
    letter-spacing: .18em; text-transform: uppercase;
    color: var(--copper); margin: 28px 0 16px;
}

@media (max-width: 760px) {
    .nav-links { display: none; }
    .welcome { display: none; }
    .nav-inner { gap: 14px; }
    .auth-grid { grid-template-columns: 1fr; }
    .form-row { grid-template-columns: 1fr; }
    .foot-grid { grid-template-columns: 1fr; }
}

@media (prefers-reduced-motion: reduce) {
    * { animation: none !important; transition: none !important; scroll-behavior: auto !important; }
}

.dash-section { padding: clamp(32px, 5vw, 56px) 0; flex: 1; }
.dash-header { display: flex; justify-content: space-between; align-items: flex-end; gap: 16px; margin-bottom: 24px; flex-wrap: wrap; }
.dash-header h1 { font-size: clamp(1.5rem, 2.4vw, 2rem); margin-bottom: 6px; }
.dash-header .lead { color: var(--text-mute); font-size: 15px; }

.dash-card {
    background: #fff; border: 1px solid var(--line-dark);
    border-radius: 16px; padding: clamp(16px, 2.5vw, 28px);
    box-shadow: 0 16px 40px rgba(8, 25, 43, .05);
    max-width: 1200px;
    margin: 0 auto;
}

.dash-table { width: 100%; border-collapse: collapse; font-size: 14.5px; }
.dash-table thead th {
    text-align: left; font-family: var(--mono); font-size: 11px; letter-spacing: .1em;
    text-transform: uppercase; color: var(--text-mute); font-weight: 500;
    padding: 10px 12px; border-bottom: 1px solid var(--line-dark);
}
.dash-table tbody td { padding: 14px 12px; border-bottom: 1px solid var(--line-dark); vertical-align: top; }
.dash-table tbody tr:hover { background: var(--paper); }
.dash-table td.truncate { max-width: 320px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.dash-table td.actions, .dash-table th.actions { white-space: nowrap; }
.btn-link { color: var(--copper); font-weight: 600; font-size: 14px; margin-right: 10px; }
.btn-link:hover { text-decoration: underline; }
.btn-link-approve { color: #1A6B3C; }
.btn-link-reject { color: var(--alarm); }

.empty-state { padding: 48px 0; text-align: center; color: var(--text-mute); }

.dash-paginator { display: flex; justify-content: space-between; align-items: center; flex-wrap: wrap; gap: 12px; margin-top: 20px; }
.pagination { display: flex; gap: 6px; list-style: none; margin: 0; padding: 0; font-size: 13.5px; }
.pagination li a, .pagination li span {
    display: inline-flex; align-items: center; justify-content: center;
    min-width: 32px; height: 32px; padding: 0 8px; border-radius: 8px; color: var(--text-mute);
}
.pagination li.active span { background: var(--ink); color: #fff; }
.pagination li a:hover { background: var(--paper-2); color: var(--text); }
.pagination-count { font-size: 13px; color: var(--text-mute); margin: 0; }

.badge {
    display: inline-flex; align-items: center; padding: 4px 10px; border-radius: 999px;
    font-family: var(--mono); font-size: 11px; font-weight: 500; letter-spacing: .05em; text-transform: uppercase;
}
.badge-pending { background: #FFF4E5; color: #9A5B00; }
.badge-approved { background: #E8F8EF; color: #1A6B3C; }
.badge-rejected { background: #FDECEA; color: #9B2C2C; }


.customer-dashboard {
    flex: 1;
    padding: clamp(36px, 5vw, 64px) 0;
}

.customer-dashboard-header {
    display: flex;
    align-items: flex-end;
    justify-content: space-between;
    gap: 24px;
    margin-bottom: 28px;
}

.customer-dashboard-header h1 {
    font-size: clamp(1.8rem, 3vw, 2.4rem);
    margin-bottom: 8px;
}

.customer-dashboard-header p {
    color: var(--text-mute);
    font-size: 15.5px;
}

.customer-dashboard-grid {
    display: grid;
    grid-template-columns: minmax(260px, 340px) minmax(0, 1fr);
    gap: 24px;
    align-items: start;
}

.customer-profile-card,
.customer-jobs-panel {
    background: #fff;
    border: 1px solid var(--line-dark);
    border-radius: 18px;
    box-shadow: 0 16px 40px rgba(8, 25, 43, .05);
}

.customer-profile-card {
    padding: 28px;
    position: sticky;
    top: 98px;
}

.customer-profile-heading {
    display: flex;
    align-items: center;
    gap: 16px;
    padding-bottom: 24px;
    border-bottom: 1px solid var(--line-dark);
}

.customer-avatar {
    width: 58px;
    height: 58px;
    border-radius: 16px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--ink);
    color: #fff;
    font-family: var(--display);
    font-size: 24px;
    font-weight: 800;
    flex: none;
}

.customer-label {
    display: block;
    font-family: var(--mono);
    font-size: 10.5px;
    letter-spacing: .15em;
    text-transform: uppercase;
    color: var(--copper);
    margin-bottom: 5px;
}

.customer-profile-heading h2 {
    font-size: 20px;
}

.customer-profile-details {
    display: grid;
    gap: 0;
    margin: 10px 0 22px;
}

.customer-detail {
    padding: 16px 0;
    border-bottom: 1px solid var(--line-dark);
}

.customer-detail span {
    display: block;
    color: var(--text-mute);
    font-size: 12px;
    margin-bottom: 3px;
}

.customer-detail strong {
    display: block;
    font-size: 14.5px;
    font-weight: 600;
    overflow-wrap: anywhere;
}

.customer-profile-button {
    width: 100%;
}

.customer-jobs-panel {
    padding: 28px;
    min-width: 0;
}

.customer-jobs-top {
    display: flex;
    justify-content: space-between;
    align-items: flex-end;
    gap: 16px;
    padding-bottom: 22px;
    border-bottom: 1px solid var(--line-dark);
}

.customer-jobs-top h2 {
    font-size: 25px;
}

.customer-job-count {
    font-family: var(--mono);
    font-size: 11px;
    color: var(--text-mute);
    background: var(--paper);
    padding: 6px 11px;
    border-radius: 999px;
}

.customer-empty {
    text-align: center;
    padding: 70px 20px;
}

.customer-empty h3 {
    font-size: 22px;
    margin-bottom: 8px;
}

.customer-empty p {
    color: var(--text-mute);
    margin-bottom: 24px;
}

.customer-job-layout {
    display: grid;
    grid-template-columns: minmax(220px, 290px) minmax(0, 1fr);
    gap: 24px;
    padding-top: 24px;
}

.customer-job-list {
    display: grid;
    align-content: start;
    gap: 10px;
}

.customer-job-item {
    display: block;
    padding: 16px;
    border: 1px solid var(--line-dark);
    border-radius: 13px;
    transition: border-color .18s ease, background .18s ease, transform .18s ease;
}

.customer-job-item:hover {
    border-color: rgba(194, 112, 58, .55);
    transform: translateY(-1px);
}

.customer-job-item.active {
    border-color: var(--copper);
    background: #fffaf7;
    box-shadow: inset 3px 0 0 var(--copper);
}

.customer-job-item-top {
    display: flex;
    justify-content: space-between;
    gap: 10px;
    align-items: flex-start;
}

.customer-job-item-top strong {
    font-family: var(--display);
    font-size: 15px;
}

.customer-job-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 6px;
    margin-top: 8px;
    color: var(--text-mute);
    font-family: var(--mono);
    font-size: 10.5px;
}

.customer-job-detail {
    padding-left: 24px;
    border-left: 1px solid var(--line-dark);
    min-width: 0;
}

.customer-job-detail-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    gap: 16px;
    margin-bottom: 26px;
}

.customer-job-detail-header h2 {
    font-size: clamp(1.5rem, 2.3vw, 2rem);
}

.customer-job-info-grid {
    display: grid;
    grid-template-columns: repeat(2, minmax(0, 1fr));
    gap: 20px;
    padding: 22px 0;
    border-top: 1px solid var(--line-dark);
    border-bottom: 1px solid var(--line-dark);
}

.customer-job-info span,
.customer-job-description > span {
    display: block;
    font-family: var(--mono);
    font-size: 10px;
    letter-spacing: .08em;
    text-transform: uppercase;
    color: var(--text-mute);
    margin-bottom: 5px;
}

.customer-job-info strong {
    font-size: 14px;
    font-weight: 600;
    overflow-wrap: anywhere;
}

.customer-job-description {
    padding: 22px 0;
    border-bottom: 1px solid var(--line-dark);
}

.customer-job-description p {
    color: var(--text);
    font-size: 14.5px;
    line-height: 1.65;
}

.customer-status-section {
    padding: 24px 0;
}

.customer-status-track {
    position: relative;
    display: grid;
    grid-template-columns: repeat(2, 1fr);
    margin-top: 24px;
    margin-bottom: 24px;
}

.customer-status-line {
    position: absolute;
    height: 3px;
    background: var(--paper-2);
    left: 25%;
    right: 25%;
    top: 17px;
    overflow: hidden;
}

.customer-status-line-active {
    height: 100%;
    background: var(--copper);
    transition: width .3s ease;
}

.customer-status-step {
    position: relative;
    z-index: 1;
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 8px;
    color: #9caaba;
    font-size: 12px;
    font-weight: 600;
}

.customer-status-dot {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    border: 2px solid #dbe3eb;
    background: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-family: var(--mono);
    font-size: 12px;
}

.customer-status-step.active {
    color: var(--ink);
}

.customer-status-step.active .customer-status-dot {
    border-color: var(--copper);
    background: var(--copper);
    color: #fff;
}

.customer-status-message {
    padding: 17px 19px;
    border-radius: 12px;
    background: var(--paper);
}

.customer-status-message strong {
    display: block;
    font-size: 14.5px;
    margin-bottom: 3px;
}

.customer-status-message p {
    color: var(--text-mute);
    font-size: 13.5px;
}

.customer-rejected-status {
    display: flex;
    align-items: center;
    gap: 14px;
    padding: 18px;
    background: #fdecea;
    border-radius: 12px;
    margin-top: 18px;
}

.customer-rejected-icon {
    width: 38px;
    height: 38px;
    flex: none;
    border-radius: 50%;
    background: #9b2c2c;
    color: #fff;
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 22px;
}

.customer-rejected-status strong {
    display: block;
    font-size: 14.5px;
}

.customer-rejected-status p {
    color: #8b4444;
    font-size: 13.5px;
    margin-top: 2px;
}

.customer-view-link {
    display: inline-flex;
    align-items: center;
    color: var(--copper);
    font-size: 13.5px;
    font-weight: 600;
}

.customer-view-link:hover {
    text-decoration: underline;
}

@media (max-width: 1000px) {
    .customer-dashboard-grid {
        grid-template-columns: 1fr;
    }

    .customer-profile-card {
        position: static;
    }

    .customer-profile-details {
        grid-template-columns: repeat(2, minmax(0, 1fr));
        column-gap: 24px;
    }
}

@media (max-width: 760px) {
    .customer-dashboard-header {
        align-items: flex-start;
        flex-direction: column;
    }

    .customer-job-layout {
        grid-template-columns: 1fr;
    }

    .customer-job-detail {
        padding-left: 0;
        padding-top: 24px;
        border-left: 0;
        border-top: 1px solid var(--line-dark);
    }

    .customer-profile-details,
    .customer-job-info-grid {
        grid-template-columns: 1fr;
    }

    .customer-jobs-panel,
    .customer-profile-card {
        padding: 22px;
    }
}

.customer-profile-card:not(.editing) [data-edit-mode] { display: none; }
.customer-profile-card.editing [data-view-mode] { display: none; }

.customer-profile-edit-form { display: grid; gap: 14px; margin: 10px 0 22px; }
.customer-profile-edit-form .form-group { display: block; }
.customer-profile-edit-form label {
    display: block;
    font-family: var(--mono);
    font-size: 10.5px;
    letter-spacing: .15em;
    text-transform: uppercase;
    color: var(--text-mute);
    margin-bottom: 6px;
}
.customer-profile-edit-form input {
    width: 100%;
    padding: 10px 12px;
    border: 1px solid var(--line-dark);
    border-radius: 8px;
    font-family: var(--body);
    font-size: 14.5px;
    background: #fff;
    color: var(--text);
}
.customer-profile-edit-form input:focus {
    outline: 2px solid var(--copper);
    outline-offset: 1px;
    border-color: transparent;
}
.customer-profile-edit-form input[disabled] {
    background: var(--paper);
    color: var(--text-mute);
    cursor: not-allowed;
}

.customer-profile-actions { display: flex; gap: 10px; }
.customer-profile-actions .btn { flex: 1; padding: 12px 16px; font-size: 14px; }

.guest-account-note {
    display: grid;
    gap: 3px;
    margin: -10px 0 24px;
    padding: 13px 15px;
    border-radius: 10px;
    background: #fff8f3;
    border: 1px solid rgba(194, 112, 58, .25);
    font-size: 13.5px;
    line-height: 1.5;
}

.guest-account-note strong {
    color: var(--text);
    font-size: 14px;
}

.guest-account-note span {
    color: var(--text-mute);
}

.reply-box {
    background: var(--paper); border: 1px solid var(--line-dark);
    border-radius: 12px; padding: 16px;
}
.reply-box label { color: var(--copper); }

.thread { margin-top: 24px; }
.thread-empty { color: var(--text-mute); font-size: 14px; margin-bottom: 16px; }
.thread-msg { border-radius: 12px; padding: 12px 14px; margin-bottom: 10px; max-width: 85%; }
.thread-msg-staff { background: var(--paper); margin-right: auto; }
.thread-msg-customer { background: var(--ink); color: #fff; margin-left: auto; }
.thread-msg-customer p { color: #fff; }
.thread-msg-sender { display: block; font-size: 12px; font-weight: 600; margin-bottom: 4px; opacity: 0.8; }
.thread-msg-time { display: block; font-size: 11px; opacity: 0.6; margin-top: 6px; }